Privacy Policy – Sandz Curtains T/A
Decorative Curtains

Effective Date: [Insert Date]

At Sandz Curtains T/A Decorative Curtains (“we”, “our”, or “us”), we are committed to
protecting your privacy and ensuring that your personal information is handled in a safe and
responsible manner, in accordance with the Protection of Personal Information Act
(POPIA) of South Africa.

1. Information We Collect

We may collect and process the following personal information:
• Full name and surname
• Contact details (phone number, email address)
• Physical address for service or delivery
• Payment information (processed securely via third-party providers)
• Details about services requested (curtains, blinds , flooring, etc.)
• Website usage data (cookies, IP address, browser type)

2. How We Use Your Information

We use your information to:
• Provide and manage our services
• Process quotes, bookings, and payments
• Communicate with you regarding enquiries or services
• Improve our website and customer experience
• Send marketing or promotional content (only with your consent)

3. Sharing of Information

We do not sell or rent your personal information.
We may share your information with:
• Trusted service providers (e.g., payment processors, delivery services)
• Legal authorities if required by law

4. Data Security

We take reasonable technical and organisational measures to protect your personal
information from:
• Loss
• Misuse
• Unauthorised access
• Disclosure or alteration

5. Cookies & Tracking Technologies

Our website may use cookies to:
• Enhance user experience
• Analyse website traffic
• Remember your preferences
You can disable cookies in your browser settings.

6. Your Rights (POPIA)

You have the right to:
• Access your personal information
• Request correction or deletion of your data
• Object to processing of your information
• Withdraw consent at any time
To exercise these rights, contact us using the details below.

7. Retention of Information

We retain personal information only as long as necessary to:
• Fulfil the purpose it was collected for
• Comply with legal and business obligations

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their
privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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Sandz Cleaners – Website Policies

1. Terms of Service

Welcome to Sandz Cleaners. By booking our services or using our website,
you agree to the following terms:
Services
Sandz Cleaners provides professional cleaning services including upholstery cleaning, carpet cleaning, mattress cleaning, curtain cleaning, and general deep cleaning.

Bookings
Bookings must be confirmed via WhatsApp, phone, or online. A deposit may be required to secure your booking. Ensure access to the premises at the scheduled time.

Client Responsibilities
Provide accurate information about items to be cleaned. 
Ensure electricity and water are available.
Remove fragile or valuable items before cleaning.

Pricing
Prices are based on service type, fabric condition, and size.
Additional charges may apply for heavily soiled items or special treatments.

Cancellations & Rescheduling
Minimum 24 hours’ notice required.
Late cancellations may result in loss of deposit.

Liability
While we take utmost care, Sandz Cleaners is not liable for:
Pre-existing damage
Wear and tear
Colour fading due to fabric condition

2. Refund Policy

No Refunds Policy
Due to the nature of cleaning services, no refunds are issued once the service
has been completed.
Re-clean Guarantee
If you are not satisfied, notify us within 24 hours. We will assess and, if valid, provide a free re-clean.
Non-Eligible Cases
Permanent stains that cannot be removed
Damage due to fabric age or condition
Issues reported after 24 hours

3. Privacy Policy (POPIA Compliant)

Sandz Cleaners respects your privacy and complies with the Protection of Personal Information Act. Information We Collect:
Name and surname
Contact details (phone/email)
Address for service delivery
How We Use Your Information
To process bookings
To communicate with you
For invoicing and service updates

Data Protection
Your information is kept secure and confidential.
We do not sell or share your personal data with third parties.

Your Rights
You may request access, correction, or deletion of your data at any time.

4. Booking & Service Policy

Access Requirements
Clear access to cleaning areas is required.
Delays due to access issues may incur additional charges.
Timeframes
Cleaning times vary depending on job size and condition.
Drying Times
Upholstery & carpets may take 4–8 hours to dry depending on ventilation.
Stain Removal Disclaimer
Not all stains can be removed.
Results vary depending on fabric type and stain age.

5. Health & Safety Policy

We use industry-approved cleaning products.
Safe for children and pets once dry.
Clients must keep children and pets away during cleaning.

6. Website Usage Policy

Content
All content on this website belongs to Sandz Cleaners.
Unauthorized use or copying is prohibited.

Accuracy
We aim to keep information accurate, but services and pricing may change.