Sandz Curtains T/A Decorative Curtains

1. Introduction

Welcome to Sandz Curtains T/A Decorative Curtains (“we”, “our”, “us”). By using our
services, you agree to the terms outlined below. These terms apply to all services including supply , make up & installation of curtains, blinds, wallpaper, flooring, soft furnishings & awnings

 

2. Quotations & Pricing

• All quotations are valid for 7–14 days unless otherwise stated.
• Prices may vary depending on measurements, materials, and site conditions.
• A deposit is required before work commences.
• Final pricing may be adjusted if additional work is requested.

3. Payments

• Payment terms will be stated on your invoice or quotation.
• Full payment is required upon completion unless otherwise agreed.
• Late payments may result in additional fees or delayed services.

4. Measurements & Installation

• Clients must ensure access to the property for measurements and installation.
• While we take utmost care, minor variations in measurements may occur.
• We are not responsible for structural issues affecting installation (e.g., weak walls,
hidden pipes, electrical wiring).

5. Cancellations & Rescheduling

• Cancellations must be made at least 24 hours in advance.
• Late cancellations may result in a cancellation fee.
• We reserve the right to reschedule due to unforeseen circumstances.

6. Client Responsibilities

• Ensure items are ready and accessible for service.
• Inform us of any delicate or special-care materials.
• Remove valuables from the work area before service begins.

7. Liability

• We take all reasonable care when handling your items.
• Liability is limited to the value of the service provided.
• We are not responsible for indirect or consequential damages.

8. Warranty & Workmanship

• Installation workmanship may carry a limited warranty (two years).
• Warranty does not cover damage caused by misuse, accidents, or normal wear and
tear.
Health & Safety
• We reserve the right to refuse service if the environment is unsafe.
• Clients must ensure a safe working environment for our team.

10. Privacy

• Customer information is kept confidential and used only for service delivery and
communication.
• We do not share personal information with third parties without consent.

11. Changes to Terms

• Sandz Curtains reserves the right to update these terms at any time.
• Continued use of our services constitutes acceptance of any updates.

12. Refund Policies

• All custom made items are non-refundable once orders are in production.
• Deposits paid for custom order are non-refundable
• Refunds will only be considered if the product is defective or items does not match
the agreed specifications.
• Ready Made Products may be accepted within 7days of purchase if the item is unused
and original condition ,Original packaging is intact & proof of purchase is provided.
• Installation services – If installation issues arise due to our workmanship, we will
repair or correct the issue at no additional costs

13. Non Refundable Situations

• Change of mind after order confirmation.
• Incorrect measurements supplied by the client.
• Delays caused by factors beyond our control.
• Normal wear and tear after service completion.

14. Damaged or Incorrect Orders

• Any issues must be reported within 48hours of delivery of service.
• We will assess and repair, replace or adjust the product service where necessary.

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Sandz Cleaners

1. INTRODUCTION:

Welcome to Sandz Cleaners. Specialist in fabric care. Onsite
convenience-we come to you! Eco Safe products- Safe for kids & pets
Using advanced cleaning technology. By booking our services, you
agree to the following Terms of Service. Please read them carefully.

2. SERVICES OFFERED

Sandz Cleaners provides professional cleaning services, including but
not limited to:
Upholstery cleaning
Carpet cleaning
Mattress cleaning
Curtain cleaning
Deep cleaning services
All services are delivered with care and in accordance with
industry standards.

3. BOOKINGS & APPOINTMENTS

All bookings must be confirmed via phone, WhatsApp, or online platforms.
Appointment times are estimates and may vary due to traffic, prior jobs, or unforeseen delays.
Clients must ensure access to the premises at the scheduled time.

4. PRICING & PAYMENTS

Prices are based on the size, condition, and type of material to be cleaned. Final pricing may be adjusted upon on-site inspection. Payment is due immediately upon completion of the service unless otherwise agreed.
We accept [Cash / EFT / Card – specify your options].

5. CANCELLATION & RESCHEDULING

A minimum of 24 hours notice is required for cancellations or rescheduling. Late cancellations may incur a cancellation fee.

6. CLIENTS RESPONSIBILITY

Clients must disclose any stains, damages, or special conditions before cleaning.
Fragile or valuable items should be removed or secured before service begins. Access to electricity and water must be provided where required.

7. STAIN REMOVAL DISCLOSURE

While we use professional-grade equipment and products, stain removal is not guaranteed. Some stains (e.g., bleach, dye, permanent damage) may be irreversible. Results may vary depending on fabric condition and age.

8. LIABILITY

Sandz Cleaners will take all reasonable care when providing services. We are not liable for:
Pre-existing damage
Wear and tear
Shrinkage or colour fading due to fabric condition
Any claims must be reported within 24 hours of service completion.

9. HEALTH & SAFETY

We use safe and approved cleaning products. Clients should allow adequate drying time before using cleaned items.

10. SATISFACTION POLICY

Customer satisfaction is important to us. If you are not satisfied, please notify us within 24 hours, and we will assess and address the concern where possible.

11. RIGHT TO REFUSE SERVICE

Sandz Cleaners reserves the right to refuse or discontinue service if:
Conditions are unsafe
There is risk of damage beyond acceptable limits
The environment poses health or safety concerns

12. PRIVACY

Client information is kept confidential and used only for service delivery and communication purposes.

13. CHANGES TO TERMS

Sandz Cleaners reserves the right to update these Terms of Service at any time. Updated terms will be made available upon request or on our platforms.

14. CONTACT INFORMATION

Sandz Cleaners
📞 073-144-3760
📧info@sandzcleaners.co.za
📍 Gauteng, South Africa

Agreement
By booking a service with Sandz Cleaners, you acknowledge that you have read, understood, and agreed to these Terms of Service.