Sandz Curtains T/A Decorative Curtains

1. Introduction

Welcome to Sandz Curtains T/A Decorative Curtains (“we”, “our”, “us”). By using our
services, you agree to the terms outlined below. These terms apply to all services including supply , make up & installation of curtains, blinds, wallpaper, flooring, soft furnishings & awnings

 

2. Quotations & Pricing

• All quotations are valid for 7–14 days unless otherwise stated.
• Prices may vary depending on measurements, materials, and site conditions.
• A deposit is required before work commences.
• Final pricing may be adjusted if additional work is requested.

3. Payments

• Payment terms will be stated on your invoice or quotation.
• Full payment is required upon completion unless otherwise agreed.
• Late payments may result in additional fees or delayed services.

4. Measurements & Installation

• Clients must ensure access to the property for measurements and installation.
• While we take utmost care, minor variations in measurements may occur.
• We are not responsible for structural issues affecting installation (e.g., weak walls,
hidden pipes, electrical wiring).

5. Cancellations & Rescheduling

• Cancellations must be made at least 24 hours in advance.
• Late cancellations may result in a cancellation fee.
• We reserve the right to reschedule due to unforeseen circumstances.

6. Client Responsibilities

• Ensure items are ready and accessible for service.
• Inform us of any delicate or special-care materials.
• Remove valuables from the work area before service begins.

7. Liability

• We take all reasonable care when handling your items.
• Liability is limited to the value of the service provided.
• We are not responsible for indirect or consequential damages.

8. Warranty & Workmanship

• Installation workmanship may carry a limited warranty (two years).
• Warranty does not cover damage caused by misuse, accidents, or normal wear and
tear.
Health & Safety
• We reserve the right to refuse service if the environment is unsafe.
• Clients must ensure a safe working environment for our team.

10. Privacy

• Customer information is kept confidential and used only for service delivery and
communication.
• We do not share personal information with third parties without consent.

11. Changes to Terms

• Sandz Curtains reserves the right to update these terms at any time.
• Continued use of our services constitutes acceptance of any updates.

12. Refund Policies

• All custom made items are non-refundable once orders are in production.
• Deposits paid for custom order are non-refundable
• Refunds will only be considered if the product is defective or items does not match
the agreed specifications.
• Ready Made Products may be accepted within 7days of purchase if the item is unused
and original condition ,Original packaging is intact & proof of purchase is provided.
• Installation services – If installation issues arise due to our workmanship, we will
repair or correct the issue at no additional costs

13. Non Refundable Situations

• Change of mind after order confirmation.
• Incorrect measurements supplied by the client.
• Delays caused by factors beyond our control.
• Normal wear and tear after service completion.

14. Damaged or Incorrect Orders

• Any issues must be reported within 48hours of delivery of service.
• We will assess and repair, replace or adjust the product service where necessary.

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Sandz Cleaners – Refund Policy

At Sandz Cleaners, we are committed to delivering high-quality cleaning services and ensuring customer satisfaction.

1. Service Satisfaction Guarantee

Please notify us within 24 hours if you are not satisfied. We may offer a complimentary re-clean where necessary.

2. Eligibility for Refunds

Refunds may be considered if services were not delivered as agreed, significant areas were missed, or the service was cancelled by Sandz Cleaners.

3. Non-Refundable Situations

No refunds for late complaints (after 24 hours), permanent stains, wear and tear, or limitations due to materials or restricted access.

4. Re-Clean Policy

Re-cleans are prioritized over refunds and apply only to original service areas.

5. Cancellations & Deposits

Cancellations within 24 hours may incur a fee. Deposits are non-refundable unless cancelled by Sandz Cleaners.

6. Damages & Liability

Report damages within 24 hours. If we are responsible, we will repair, replace, or compensate accordingly.

7. Refund Processing

Approved refunds are processed within 5–10 business days via the original payment method.

Contact

Sandz Cleaners
083 417 8038
info@decorativecurtains.co.za